Westrn provides industry-leading warranty coverage on every device sold through the platform.

Every piece of equipment transacted on Westrn—whether pre-owned or newly manufactured—
comes with built-in protection designed to meet the expectations of institutional buyers.

1-Year Warranty on All Pre-Owned Equipment

All pre-owned devices sold through Westrn include a standard 12-month warranty at no additional
cost. This warranty covers functional failure, latent defects, and any operational breakdown not
caused by misuse, modification, or environmental damage. In the event of a failure, devices are
either repaired, replaced, or refunded based on condition and category. This policy applies across
all product types. See terms for complete details.

5-Year Warranty on New Manufacturer-Direct Equipment

New devices sourced through Westrn’s global OEM partnerships carry an extended 5-year warranty,
significantly surpassing industry standards. These warranties cover the same core protections as
pre-owned units, with longer-term assurance for buyers who want new equipment at
manufacturer-direct pricing. All coverage is backed by Westrn’s internal technician network and
fulfillment architecture. See terms for complete details.

Centralized Claims, Streamlined Resolutionss

Westrn manages all warranty claims through a centralized support system. Claims can be initiated
through the Westrn Help Desk Once submitted, the device is routed to the nearest technician for
evaluation. Most resolutions—including replacements or repairs—are completed within 10 business
days.

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